1. SIZE EXCHANGES

We currently offer size exchanges subject to stock availability.

• Exchange requests must be raised within 5 days of delivery
• The product must be unused and unwashed
• Tags and original packaging must be intact
• The item should not be damaged, stained, or altered

Once the returned product passes quality inspection, the exchange will be processed.

As some products are produced in limited quantities, requested sizes may occasionally go out of stock. In such cases, we may offer:

• Store credit
• Alternate size suggestions
• Alternate product options

2. RETURNS

We currently do not offer open returns for change of mind, preference changes, or incorrect purchases made by the customer.

Returns are only accepted if:

• You receive a damaged product
• You receive the wrong product
• The product has a verified manufacturing defect

All approved return requests must be raised within 48 hours of delivery.

3. REFUNDS & STORE CREDIT

Refunds are only processed for approved return cases involving:

• Wrong product delivery
• Damaged products
• Verified manufacturing defects

For approved returns raised due to sizing or other exceptional cases, SIDE PROJECT may offer store credit instead of monetary refunds.

Store credit can be used on future purchases through the website.

Once a returned product is received and passes inspection, eligible refunds or store credits will be processed accordingly.

4. REVERSE SHIPPING

For approved exchanges or returns, our team will guide you through the process and share the next steps accordingly.

We’ll always try to make the process as smooth and fair as possible for both sides.

5. NON-EXCHANGEABLE ITEMS

The following may not qualify for return or exchange:

• Worn or washed products
• Products without tags
• Products damaged after delivery
• Items purchased during special sale periods
• Limited release or made-to-order items unless defective

6. CANCELLATIONS

Orders can only be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

If cancellation is approved before dispatch, refunds will be processed to the original payment method within 7–10 business days.

7. IMPORTANT NOTE

As an independent brand working with limited runs and small production quantities, some products may not be restocked once sold out.

We genuinely appreciate your patience and support.